Accessibility Policy

Providing goods, services or facilities to people with disabilities

VueReal Inc.​ understands its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

VueReal Inc.​ is committed to complying with both the Ontario Human Rights Code and the AODA.

VueReal Inc.​ is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Accessibility of information

Tools to improve the accessibility of information include:

• American Sign Language (ASL):​ Hand shapes, positions, facial expressions, and body movements convey meaning to people who are deaf or hard of hearing.
• Braille​: A tactile system of raised dots that represent letters or a combination of letters, used by people who are blind or deafblind, and produced using braille transcription software.
• Captioning:​ Subtitles convey the words spoken in a vide. They usually appear on the bottom of the screen.
• Digital Accessible Information Systems (DAISY):​ An audio format for people who have trouble with print — including limited vision and learning disabilities like dyslexia. DAISY digital talking books are similar to audiobooks, but include navigation features to help readers skip forward or back through the material.
• Screen reader software:​ A speech-synthesizer reads text from a computer screen or converts it to braille. The information must be formatted properly (in a structured electronic file) for the screen reader to recognize it.
• Structured electronic files​: Information about how elements of the document are formatted (e.g., titles, section headings). They can be created using "styles" in most standard word processing programs. Documents created as structured electronic files are easier to convert to accessible formats (including braille, DAISY, and web pages) and allow screen readers to navigate the information effectively.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods, services, and/or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure that the person with a disability can access our goods, services, and/or facilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services, and/or facilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them. Types of communication include:

• Reading written information aloud to the person directly.
• Exchanging handwritten notes (or providing a note taker or communication assistant).
• Closed-captioning or audio descriptions.
• Assistive listening systems.
• Augmentative and alternative communication methods and strategies (e.g., the use of letter, word, or picture boards, and devices that speak).
• Sign language interpretation and intervenor services.
• Repeating, clarifying, or restating information.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (e.g., template, letter, or form) from a regulated health professional that confirms that the person needs the service animal for reasons relating to their disability.

A regulated health professional is defined as a member of one of the following colleges:

• College of Nurses of Ontario
• College of Occupational Therapists of Ontario
• College of Optometrists of Ontario
• College of Physicians and Surgeons of Ontario
• College of Physiotherapists of Ontario
• College of Psychologists of Ontario
• College of Registered Psychotherapists and Registered Mental Health Therapists Ontario
• College of Audiologists and Speech-Language Pathologists of Ontario
• College of Chiropractors of Ontario

Support persons

We will allow a support person on our premises for a person with a disability who is accompanied by said support person.

In certain cases, VueReal Inc. might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

• Others on the premises.
• The person with a disability.

Before making a decision, ​VueReal Inc.​ will:

• Consider health or safety reasons based on available evidence.
• Determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.
• Consult with the person with a disability to understand their needs.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, ​VueReal Inc.​ will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

This notice will be made publicly available within our website.

Training

VueReal Inc.​ will provide accessible customer service training to:

• Anyone involved in developing our policies.
• Anyone who provides goods, services, or facilities to customers on our behalf.
• All employees and volunteers.

Staff will be trained on accessible customer service within one month after being hired.

Training will include:

• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use the equipment or devices available on-site or otherwise that may help with providing goods, services, or facilities to people with disabilities.
• VueReal Inc.’s policies related to the customer service standard purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• What to do if a person with a disability is having difficulty accessing VueReal Inc.’s goods, services, or facilities.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process

VueReal Inc. is committed to improving accessibility for our clients with disabilities. We welcome feedback about the manner in which we provide service to persons with disabilities.

Feedback may be provided in person, at our local office, by telephone, in writing, or by delivering an electronic text by email, on diskette, or another format. Contact information is contained below.

VueReal
Attn: HR Manager
440 Phillip Street - Unit 100 Waterloo, Ontario
N2L 5R9
info@vuereal.com

All feedback will be reviewed. Feedback is tracked and analyzed to facilitate continuous improvement in the way we provide service to persons with disabilities.

If the feedback constitutes a complaint about the accessibility of service to persons with disabilities, an attempt will be made to resolve it immediately. If this cannot be achieved, the complaint will be responded to within ten business days using the same means of communication that was used to provide the feedback. All reasonable efforts will be made to resolve the complaint.

Notice of availability of documents

VueReal Inc.​ will notify the public that documents related to accessible customer service, are available upon request by posting a notice on our company website at www.vuereal.com​

VueReal Inc. ​will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.Types of accessible formats include:

• HTML and Microsoft Word
• Braille
• Accessible audio format
• Large print
• Text transcripts of visual and audio information

Modifications to this or other policies

Any policies of VueReal Inc. that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.